前台主管 FD Supervisor

1、Facilitates andensures a sufficiently manned Front Desk counter at all times.
确保前台接待柜台始终有足够的人员安排。
2、Assists Welcomer Mgr.- FD for maintains an active presenceat the Front Desk to directly supervise the Guest Service Associates attending to the guests.
协助前台接待经理保持对前台的监管并监督宾客服务员的对客服务
3、Ensures strictkey control procedures are adhered to.
保证严格执行钥匙控制程序
4、Assists Welcomer Mgr.- FD for conduct daily shift briefingand other regular Reception Training monthly.
协助前台接待经理制定日常会议及定期的培训计划
5、Assists Welcomer Mgr.- FD keep the OPERA computer system contains a comprehensive guest history option,and most accurate and most personalized individual guest histories.
协助前台接待经理在OPERA电脑系统中保存有全面综合的客史资料是最好的、最准确的。
6、Responsible to ensure that all information relating to a reservation is keyed correctly into OPERA and is having the highest quality, and errors are kept to an absolute minimum. This practicewill allow the production of true and correct statistical information, whichwill in turn enhance the overall Hotel operation.
负责检查所有的预订资料准确地输入OPERA电脑系统中。要将错误减少到最少。准确真实的统计资料将保证整个饭店的正常运转。