楼层主管 Floor Supervisor

Primary Responsibilities主要职责
Maintainthe Cleanliness and Quality of Floor
保持楼层区域的干净和清洁质量
· To have a completeunderstanding of and adhere to the hotel's policy relating to fire, hygiene,health and safety.
对酒店的规章制度、卫生、健康安全有明确的了解。
· To supervise RoomAttendant and inspect guest rooms and surround service areas. Paying attentionto details by keeping the international standard of room cleanliness andproduct maintenance adhering to standard required by our hotel.
管理客房服务员并检查客房及服务区域的卫生，注意从酒店的全局出发并根据要求建立国际化的卫生标准。
· To check all the guestrooms, VIP in-house, VIP arrival and long staying guests.
检查所有客房，重要客人的房间以及重要客人的到达，以及常住客人的房间卫生。
ProvideGuestroom Experience that Meets Guests’ Expectations
为客人提供符合客人预期的体验
· To document all daily activities and events such asguest complaints and habits in the logbook.
记录日常所有的活动，例如客人的投诉和喜好等。
· To attend to guestrequests and complaints. Takes corrective action.
采用正确的方式处理客人的要求和投诉。
· To check on the standardof "Turn down services".
中班主管检查夜床服务是否符合标准。
· To ensure thecleanliness of guestrooms, and ensure maximum guest satisfaction, adhering tothe standard required by our hotel.
确保所有客房按酒店标准清洁，同时保证客人满意。