Housekeeping Coordinator 客房部协调员

· Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction
· 确保 接听和转达所有与部门相关的信息，以保持既定标准并取得客户的满意。
· Receives, records, and distributes various reports
· 接收 、记录并分发各种报告
· Receives, records, and transmits guest requests accurately
· 准确接听 、记录并传达客人的请求
· Responsible for entering accurate room status into computer daily and investigate discrepancies
· 负责每天将客房情况准确的输入电脑并调查各种异常情况
· Maintains and update administrative data
· 保持和更新管理数据
· Maintains Mast key control
· 管理万能钥匙。
· Monitors lost property
· 监管失物相关事宜 。
· Charge of Mini-bar and storeroom of housekeeping 负责管家部的总仓及小酒吧。
· Prepare Min-bar daily consumption report, and distribute each floor mini-bar items according the consumption. Restock the housekeeping mini-bar to general storeroom.
· 准备小酒吧日销量报告，根据小酒吧销售单分配给各楼层服务员相应酒水，每日从饮品总仓领取酒水，将管家部小酒吧仓库的饮料补充到日存标准。
· Maintains working area and equipment in a proper state of cleanliness and repair
· 确保工作区域和设备得到良好的清洁和修缮
· Report guest complaints to Executive Housekeeper or delegate immediately
· 及时向行政管家或其代理人汇报客人的投诉情况
· Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards
· 遵守酒店的健康、安全和卫生政策，并遵守个人仪容和卫生标准
· Attends meetings and training sessions as required
· 按要求参加会议和培训活动
· Is multi-skilled as a Room Attendant as well as other areas of Housekeeping
· 成为掌握客房服务员和客房部其它业务领域工作技能的复合型人才
· Adheres to Housekeeping standards and procedures and enforces same
· 遵守并执行客房部的各项标准和工作程序