Team Leader 服务领班

· Assist upper Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
协助部门经理参加交接班说明会，确保员工了解酒店的活动和运营的要求。
· Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。
· Supervise cash handling and banking procedures
监督现金的处理和存放程序。
· Prepare daily banking and cash flow reports
编制每日存款和流动资金报告。
· Establish and instruct staff in cash security procedures
制定并指导员工执行现金安全制度。
· Deal with irregular payments
处理异常的付款情况。
· Supervise the maintenance of service equipment
监督服务设备的维护保养。
· Monitor standards of guest facilities and services
监督客用设施和服务的标准。
· Control stock and monitor security procedures
控制存货和监督保安成序。
· Assist with menu and wine list creation
协助菜单和酒水单的设计工作。
· Supervise functions
监督各项职能。
· Supervise outlet service
监督餐厅的服务。
· Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information
与上级交流疑难问题，客人或内部客户的意见以及其它相关信息。
· Establishes and maintains effective employee working relationships
与员工建立并保持良好的工作关系。
· Attends and participates in daily briefings and other meetings as scheduled
按计划参加并参与每日例会及其它会议。
· Attends and participates in training sessions as scheduled
按计划参加培训活动。
· Prepares in advance food, beverage, material and equipment needed for the service
事先准备服务所需的食品、饮料、材料和设备。
· Implements the hotel and department regulations, policies and procedures including but not limited to:
实施酒店和部门的规定、政策和工作程序，包括但不限于：
House Rules and Regulation
酒店的规则和规定
Health and Safety
健康和安全
Grooming
仪表仪容
Quality
质量
Hygiene and Cleanliness
卫生和清洁
· Performs related duties and special projects as assigned
执行被分派的相关任务和特殊项目。