Senior Meeting & Event Manager 资深会务销售及统筹经理

FINANCIAL RETURNS 财务回报
· Develop deep understanding and knowledge of key sectors targeted by hotel, and gain industry/account expertise when necessary to maximum guest satisfaction
深入了解酒店的主要目标行业，并在必要时获得行业/客户专业知识，以使客人满意度最大化
· Prepare Weekly Events Forecast and seize upselling opportunities
准备每周会议预测并抓住销售机会
· Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest leads conversion
确保及时跟进和落实与客户和利益相关者的战略关系，以提高生意线索转换率
· Supervise the timely delivery of Master Invoice to customers and follow up the payment
确保发票及时交付给客户并跟进帐款结清
· Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated
与预订部、市场销售部和餐饮部密切合作，确保活动的账目汇总
PEOPLE 员工团队
· Communicate to superior any issues encountered and other relevant information
与上级沟通遇到的问题和其他相关信息
· Organize training sessions, daily briefings and other meetings as required
根据需要组织培训课程、每日简报和其他会议
· Conduct Annual Performance reviews, set Key Performance Objectives and Personal Development plans in line with IHG standards and brand standards for each member of the team
根据洲际酒店集团标准和品牌标准，对每位团队成员进行年度绩效评估，制定关键绩效目标和个人发展计划
· Through the regular reviews with team members assess performance in line with metrics and expectations from IHG and the hotel and take action as appropriate
通过与团队成员的定期回顾，根据洲际酒店集团和酒店的标准和期望评估绩效，并采取适当的行动
· Act as escalation point for clients and members of the Meeting & Event Team when issues are not solved at a proper level
当问题没有得到适当的解决时，作为客户和会务销售及统筹团队成员的升级处理者
· Establishes and maintains effective employee working relationships
与员工建立并保持良好的工作关系。
· Organize training sessions, daily briefings and other meetings as required
根据需要组织培训课程、每日简报和其他会议
· Attends and participates in daily briefings and other meetings as scheduled
按计划参加并参与每日例会及其它会议。
· Attends and participates in training sessions as scheduled
按计划参加培训活动。
· Implements the hotel and department regulations, policies and procedures including but not limited to:
实施酒店和部门的规定、政策和工作程序，包括但不限于：
o House Rules and Regulation
酒店的规则和规定
o Health and Safety
健康和安全
o Grooming
仪表仪容
o Quality
质量
o Hygiene and Cleanliness
卫生和清洁
GUEST EXPERIENCE 宾客体验
· Before the planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity
在活动前的策划过程中，与会议策划人协商确定最佳的会议室配置，建议会议/休息流程，菜单规划，餐饮协调，餐桌安排，装饰选择等，以提高会议效率和生产力
· Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
每天与每个会议策划人员会面，汇报日常活动，审核消费，账单和合同账单的任何例外情况，并审核最终账单的估算
· Plan and conduct communicate meetings with clients and catering staff to identify ways to ensure the guest experience
计划并与客户和餐饮员工举行活动前沟通，以确保客人体验
· Handle and manage clients’ queries or issues
处理和管理客户的问题
· Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly
根据情况分配作为联络点，为客户提供及时的帮助，以快速满足客户的需求，使活动顺利进行
· Supervise the organization of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities
监督活动后的电话和反馈调查，并跟踪客户获取活动反馈，确定进一步的业务机会
RESPONSIBLE BUSINESS 企业责任
· Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment
协调安全和安保措施，确保会议顺利进行，减少干扰和问题。指导和建议客户的会议选择和替代方案，可能减少浪费，节约能源，对环境的影响最小
· Develop awareness and reputation of the hotel and the brand in the local community.
在当地社区发展酒店和品牌的知名度和声誉。
· Perform other duties as assigned.
完成其它分配的任务。