客房文员/协调员

Strive for constant improvement and take responsibility for your own performance 努力提高自己的工作表现Adhere to InterContinental Hotel Group Corporate Code of Conduct 遵守洲际酒店的行为准则Adhere to Hotel Handbook and general policies and procedures 遵守酒店的政策和程序Adhere to Housekeeping Policies and Procedures 遵守客房部的政策和程序Report problems to Management with suggestions for resolution
汇报问题，并提出建议或解决
Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge 知道自己的工作职责和寻找机会提升自己的技能和工作知识Understands how their role fits with others and contributes to the success of business 了解自己的角色和角色所带来的其他影响。Understands the hotel’s facilities, products and services 了解酒店的设施，产品和服务Provides information when requested and promotes hotel’s services, facilities and special events 对酒店的服务、设施和特殊事件提供信息资料Implements department procedures and policies as needed
实施部门程序和政策
Build and maintain positive relationships with all internal customers and guests in order to exceed their needs 与内部员工和客人建立和维持积极的关系，以便能有效满足他们的合 理需求Anticipate guest needs, handle guest enquires, and solve problems 预知客人的需求，处理客人的询问并解决问题Create a positive hotel image in every interaction with internal and external customers 通过与顾客和内部员工的交谈为酒店树立良好的形象Adhere to hotel brand standards 坚持酒店的品牌标准Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests 保持产品和服务知识的高水准以便更好向顾客解说、宣传及出售酒店 的服务及设施Assist guests and escort them to locations within the hotel at their request 根据客人的需要，帮助和引导他们到酒店的各种场所Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs 了解关于酒店特别的节目及事情，以便知晓他们的需要并做出回复Maintain current Hotel information to be able to provide information to guests
了解酒店最新的信息以便为客人提供信息服务
Demonstrate co-operation and trust with colleagues, supervisors, team and across departments 与同事友好合作并对同事、主管、团队给予信任Communicate well to ensure effective shift hand-overs 良好的沟通，保证工作气氛Actively participate in hotel meetings 参与更多的酒店会议。Interact with departments and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication 专门与部门和酒店员工进行更为礼貌地接触，使其更具亲和力，增进团
队精神并保持有效的交流方式