嘉宾轩主管 Team Leader-Regency Club

§ Ensures the smooth andefficient operations of the Regency Club Lounge.
确保嘉宾轩顺畅、高效地运作。
§ Checks all RegencyClub arrivals and departures list and meets with guest upon check-in.
检查所有嘉宾轩抵、离客人的名单并在客人入住时欢迎他们。
§ Produces a weeklyroster for the Regency Club.
安排嘉宾轩每周的排班表。
§ Attends communicativeand interdepartmental meeting to enable smooth operations and to maintain highstandard of service.
出席部门间的沟通会议，以确保顺畅运作、高水平服务。
§ Ensures allestablished par stocks are adhered to.
确保遵守所有物品存量标准。
§ Assists the RegencyClub Manager in efficiently running the Regency Club according to the established concept statement providingcourteous, professional, efficient and flexible service at all times.
协助嘉宾轩经理确保嘉宾轩按照既定的理念顺畅运转，并始终提供礼貌、专业、快捷、灵活的服务。
§ Works closely withHousekeeping and other related departments on daily operations.
在日常运作中与客房部及其他部门紧密合作。
§ Handles guest issuesin a courteous and efficient manner and reports guest complaints or problems toRegency Club Manager if no immediate solution can be found.
以礼貌、高效的方式处理客人的要求，在遇到客人的投诉或问题是，如果不能立即解决，要向嘉宾轩经理汇报。
§ Ensures that thecashiering and credit procedures are strictly adhered to
确保严格遵守收银及信用卡程序。
§ Ensures the replenishmentof Food and Beverage during breakfast and cocktail hours is being carried outaccordingly.
确保在早餐及鸡尾酒时间内，食品、饮料的充足供应。
§ Organises and liaiseswith Housekeeping department to ensure that the established cleaning schedulesare strictly adhered to.
与客房部配合，确保严格执行已定的清洁计划。
§ Maintains the RegencyClub Daily Log Book.
保管嘉宾轩的日志。
§ Submits all guest/ employeeincident reports.
提交所有客人/员工的事故报告。
§ Handles and reports“Lost and Found” items according to the established “Lost and Found” procedure.
根据酒店的“失物招领”处理程序处理所有“失物招领”物品。
§ Ensures all guestscheck-in and check-out are being handled according to the DepartmentalOperations Manual requirements.
确保根据部门运营手册的要求为客人办理入住及离店手续。
§ Ensures that all guestinformation and documents are being handled in a proper manner to protect theconfidentiality of guest information.
确保以正确的方式处理所有客人的信息和文件，并保守客人信息的机密性。
§ To ensure that guest’sroom number is not given to unauthorised person as to ensure maximum securityfor the in-house guests.
确保不将客人的房间号提供给未被授权的人，以最大限度地保证住店客人的安全。
§ Monitors and evaluatesthe operations and procedures in the Regency Club and suggests improvements.
监控、评估嘉宾轩的运作及程序，并提出改进建议。