餐饮服务经理 F&B Service Manager

· Encourage and motivate staff to provide optimum service during all shifts
· 鼓励和激发员工提供合适的服务
· Train bar attendant, wait help and bus help in basic beverage knowledge and beverage service
· 培训酒吧服务员、服务员和传菜员，基础的酒水知识和酒水服务知识
· Outlet is ready for service and guest comfort
· 使餐厅做好服务和款待客人的准备
· Food and Beverage service of high standard and in accordance with departmental standards and procedures is delivered
· 根据部门的标准和程序，提供高标准的餐饮服务
· Recommendations and guest comments to Chef and Food and Beverage Director to reflect current customer profile are shared
· 与厨师和餐饮总监共同分析客人的评论和建议以了解顾客最近的整体情况
· Development and implementation of Promotions Calendar for F&B products in restaurant
· 在餐厅发展和执行餐饮部产品的促销计划
· Special event concepts are managed
· 处理特别的活动计划
· Market changes are anticipated and review operations when necessary
· 注意市场的变化，必要时回顾营运情况
· Competitor analysis is conducted
· 分析竞争者的情况
· The active pursuit of cost saving measures
· 积极地采取开支节省措施
· Liaison occurs with Sales Manager during tender process to obtain new accounts; Food and Beverage specific
· 在发展过程忠与销售部经理联系，以获得新的客户和特色的食物和酒水
· Wage and beverage costs are managed
· 控制工资和酒水开支
· Analysis of statistics and change your operations to reflect customer preferences
· 分析数据统计，跟据客人的喜好改变运作方式
· Your own shift hours are mixed to ensure you know what is happening in your department at all times (ie nights, days, week-ends and during the week, break, lunch and evening shifts)
· 混合安排你的上班时间，确保时刻了解部门的情况（晚上、白天、周末、平时、休 息、午餐和晚班）
· Guests complaints are handled professionally
· 专业得处理客人的抱怨
· Conduct monthly staff meeting to ensure all management projects, policies, new product, staff movement …etc are notified and documented. During this time, encourage comments and ideas from staff for the interest of room service department
· 组织每月的员工会议，确保向员工通报所有的管理方案、政策、新的产品和员工调动等，同时为了送餐服务部的利益，鼓励员工提供建议和新主意
· Develop departmental standards and procedures to promote salesmanship, beverage creativity and profit
· 发展部门的标准和程序促进酒水的销售，提高利润
· Delivers daily briefings and attends other Food and Beverage meetings as scheduled
· 根据日程安排组织每日短会和参加其他餐饮会议