行李员 Bellman

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Assist with heavy packages,
coats, suitcase, etc. being alert to
give assistance courteously and quickly, before having to be asked
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主动协助客人提重包裹、拿衣服、提手提箱等，向客人提供礼貌和迅速的协助。
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Maintain a willingness to
please attitude and give undivided attention to any approaching guest
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保持令人愉悦的态度并专心接待每位到来的客人。
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Adhere to guest checking in and
checking out procedures pertaining to baggage handling
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在与行李相关的问题上，遵守客人入住和退房工作程序。
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Welcome guests at the main
entrance, offering the greeting appropriate to the time of day taking
particular note of repeat guests and IHG Rewards Club members
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在正门处欢迎客人，按具体时间段向客人发出合适的问候，特别要注意常客和优悦会会员。
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Assist arriving and departing
guests by opening and closing car and taxi doors
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为来店和离店的客人开关汽车及出租车门。
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Be familiar with the layout of
the hotel and memorize the preferred route for escorting guests
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熟悉酒店布局并记下陪同客人的最佳路线。
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Room the guest in accordance
with hotel standards
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按照酒店标准带客人参观房间。
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Be familiar with the lift
workings and emergency stairs
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熟悉电梯和疏散楼梯的使用。
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Provide information to guests
about the hotel facilities and services
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向客人提供关于酒店的设施和服务的信息。
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Provide guest services and
guidance
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向客人提供服务和引导。
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Keep the lobby clean and tidy,
informing the Concierge or Bell Captain if it needs major cleaning
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保持大厅的整洁，如果需要大清扫的话应通知礼宾主管或行李领班。
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Help other employees in
department, replacing them temporarily when necessary
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帮助部门内其它员工，如有必要则暂时代理他们的工作 。
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Keep the baggage room clean and
in order before going off duty on each shift
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每次交班前均保持行李室的整洁。
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Use the Duty Log to document
matters of importance
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使用工作日志来记录重要事项。
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Arrange transport and
coordinate luggage
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负责安排交通并协调行李事宜。
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Manage the key system securely
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对钥匙系统进行安全管理。