客房服务员 Housekeeping Attendant

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Cleans and maintains guest
rooms, guest corridors, linen rooms and cupboards according to set standards
and procedures
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按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。
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Replenishes guest supplies
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补充客用品。
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Ensures guest services
specified by superiors and guests requests are promptly and courteously met
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及时、礼貌的完成上级指定的对客服务并满足客人的要求。
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Reports damage or malfunction
in hotel rooms to superior
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向上级汇报酒店客房内的损坏或故障情况。
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Maintains equipment in proper
state of cleanliness and repair
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保证设备的清洁和修缮。
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Maintains a section room report
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完成区域客房报告。
·
Maintains a daily room
checklist
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完成每日客房检查工作单。
·
Meets with superior and takes
on daily assigned tasks
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与上级会面并承担每日分配的任务。
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Reports and submits lost and
found articles to superior immediately
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及时向上级汇报和上交与客人遗失物品。
·
Report guest complaints to
superior immediately
·
及时向上级汇报客人的投诉。
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Reports unusual
behavior/activities on floors to supervisor
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向上级汇报楼层里的反常行为和活动。
·
Records room status in
allocated section accurately
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准确记录在划定的区域内的房间情况。
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Complies with hotel’s health,
safety and hygiene policy
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遵守酒店的健康、安全和卫生政策。
·
Adheres to personal grooming
and hygiene standards
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保持个人仪容和卫生标准。
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Attends meetings and training
sessions as required
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按要求参加会议和培训活动。
·
Creates and maintains floral
arrangements
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制作并保持插花。
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Carry out valet services when
required including delivery of linen or processing laundry orders
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如有需求则完成贴身管家服务，包括派送布草或处理洗衣预订等。