预定员 Reservation Sales Agent

·Sell the InterContinentalHotels Group products and services using up-selling and suggestive sellingtechniques
运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务
·Promote the Hotel’s (and ICHGgenerally) products and services
推销酒店（以及整个洲际酒店集团）的产品和服务
·Maintain a high level ofproduct and service knowledge about all ICHG Hotels in your region
充分了解所在地区的洲际酒店集团成员的产品和服务
·Develop and maintain a regularpattern of sales calls
发展和保持定期进行销售拜访的模式
·Prepare and execute actionplans which increase reservation sales and associated business
准备和执行增加预订销售和相关业务的工作计划
·Record and process reservationsmade by phone/fax/email
记录和处理通过电话，传真，电子邮件进行的预订
·Accept wait list reservations
接受等候单上的客人预订
·Process amendments toreservations such as extensions, early departures, etc
修改延期和提前离店等特殊情况的预订记录
·Manage “no show” reservationsby investigation and recording of same
调查和记录未按预订抵店的预订情况
·Record special billingarrangements for groups and conventions
对团组或会议的特别账单安排进行记录
·Liaise with Front OfficeManager or Finance Manager for all reservations requiring credit approval
与前厅部经理或财务经理联系要求信用审批的预订事宜
·Maintain knowledge of specialrates/ offers/ promotions
掌握关于特价，酬宾，促销活动的信息
·Monitor reservation levels andinform Managers of current and future occupancy rates
监测预订情况，并向经理通报目前和将来的入住率
·Prepare reports as requested(eg to travel agents, business houses etc)
按照要求准备报告（如给旅行代理人和商业机构的报告等）
·Prepare reservation salesreports
准备预订销售报告