信息通讯主管 ICT Supervisor

1. Asst. ICTM to ensure operation matters for hotel
协助信息通讯经理负责酒店内ICT相关运作
2. Manages and monitors the operation of all computer hardware, ensures all system are working and installed properly, and serves as the primary contact for servicing the computer hardware
管理和监控所有的电脑硬件设备，保证其安装和运行良好，是硬件设备维护的主要联系人
3. Ensures that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required
保证所有系统有合适的维护合同并得到良好执行
4. Continually keeps informed of Corporate ICT-approved systems and technology that may contribute to improve hotel efficiency, including, but not limited to
持续保证实施集团批准使用的各应用系统，提高酒店工作效率，包括但不限于：
1) Computer hardware systems and devices including PC LAN technology
电脑硬件系统和设备，包括电脑、网络技术
2) Software operating and utility systems 软件和应用系统
3) Property management systems 酒店管理系统
4) Interfaces to and from front office property management systems and other systems接口系统和连接到酒店前台管理系统的其他系统
5) Back office accounting systems 后台财务管理系统
6) PC and LAN based office automation products 办公网络系统
7) Internal and external electronic mail / facsimile/scanner software and communication tools 内部、外部电子邮件、传真、扫描系统
8) Point of Sale Systems 餐厅收银管理系统
9) Guest and administration voicemail 语音留言系统
10) Call accounting 电话计费系统
11) PABX systems 电话总机
12) Cabling 网络布线
13) Net switch management systems 网络交换机管理
14) Electronic door locking computer system 电子门锁管理系统
15) Computer virus protection 防病毒
16) Hotel IT security and firewalls 酒店IT安全和防火墙
4. Maintain an up-to-date list of all computer hardware
保持最新的硬件设备清单
5. Monitors the performance of the software and maintains a log book of performance report e.g.; through systems measurement facility / utility, error and integrity check reports, system malfunction and solutions
监控各系统的运行表现并记录，可通过系统提供的检查工具等实现
6. Installs and tests corporate approved program changes to the hotel computer system
安装测试集团批准的系统更新
7. Investigates and reports software problems to the vendor, or corporate ICT office
检查和完成系统错误报告并提交供应商、或集团ICT部门
8. Understand all standard and group customized features and functions of the hotel front office system, point of sale system, and call accounting system , including , but not limited to system security , system reports, manager functions , system utilities and user functions
了解和执行集团对前台管理系统、餐厅管理系统、财务系统的应用功能要求和特点，包括并不限于系统安全、系统报表、管理功能、使用功能等
9. Establishes documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable
完成文件，测试和协调完成当电脑系统不运行时的紧急应急计划流程
10. Ensures that all computer media saves and back-ups are completed, documented and stored per group specifications
保证数据备份完整并妥善保存备份数据
11. Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries
管控所有用户的权限，特别是敏感的系统，保护敏感数据和关键数据
12. Notifies department heads on current computer related issues, new releases, MIS trends, viruses etc
与其他部门经理沟通IT相关事宜
13. Maintains professionalism at all times whether in appearance or in dealings with others 表现出专业精神