礼宾员Bellman

1.Todrop off and collect guests in the hotel buggy according to the standards andprocedures of the hotel.
按酒店标准接送客人
2.Todeliver newspapers and messages to guests room, and to deliver and collectluggage in a timely and efficient manner.
及时有效地发送报纸、留言及收送行李到客人的房间
3.Toload and unload cars on arrival and departure of guests, and assist guestsentering and leaving the vehicles.
在客人到达和离开时协助客人上下车并帮助客人上下行李
4.Toensure that guests expectations are met or exceeded by providing an efficient,friendly and attentive service.
通过提供高效、友好、及时的服务，达到并超过客人的期望
5.Tocheck the lobby helping to keep it clean and tidy and report any defects.
保持大堂的清洁卫生，如果有损坏及时报告
6.Tocheck the hotel buggies making sure they are clean and in good working order.
确保电瓶车清洁并且运行良好
7.Tosupervise the traffic at the porte cochere.
协调车辆停放秩序
8.Answersguest inquiries by providing accurate and appropriate information.
对于客人提出的问题提供准确，适当的信息
9.Handlescustomer complaints if possible, or reports them to supervisors.
尽可能解决客人的投诉，否则上报主管