客房总监 Director of Housekeeping

Managing Housekeeping Operations and Budgets
管理客房部日常运作和目标
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
检查所有员工的对客服务以及日常运作中的需求和成本控制
Provides feedback to individuals based on observation of service behavior.
准备所有岗位的员工对客服务礼仪
Ensures guestrooms, public space and associate areas are cleaned and maintained according to operating standards.
确保客房，公共区域和员工区域干净整洁，日常维掮护中达到运作标准
Collaborates with the Director of Rooms on ways to continually improve departmental performance.
协助房务总监管理提高部门的表现
Ensures that all associates have the proper supplies and equipment.
确保所有员工都有足够了的物品和设备使用
Inventories stock to ensure adequate supplies.
定期盘点物资
Ensuring Exceptional Customer Service
确保卓越的客户服务
Empowers ladies and gentlemen to provide excellent customer service.
赋予淑女绅士提供卓略的宾客服务。
Strives to improve service.
努力提高服务标准
Handles guest problems and complaints effectively.
高效的解决客人的问题和投诉。
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
与前台保持良好的沟通确保客房状态及时更新