送餐服务员 Room Service

Take room
service orders over the phone.
Answer questions on menu selections, and check
with kitchen staff.
Answer guest questions or concerns regarding the origin,
vintage, and style of various wines. Place and log call back for room service
order.
Notify guests and management of delays in service delivery.
Communicate
additional meal requirements, allergies, dietary needs, and special requests to
the kitchen.
Deliver the food to guest room on time.
Maintain cleanliness of
work areas throughout the day.
Record transaction in MICROS system at time of
order.
Complete all closing reports, including MICROS reports.
Process all
payment methods.
接听客房服务电话。
回答有关菜单选择的问题，并与厨房工作人员核对。
回答客人关于各种葡萄酒的原产地、年份和风格的问题。
安排并记录客房服务订单。
通知客人和管理服务延迟交付。
与厨房沟通额外的用餐要求、过敏、饮食需求和特殊要求。
保持工作区域的清洁。
在订购时在MICROS系统中记录交易。完成所有收尾报告，包括MICROS报告。
处理所有付款方式。