行政酒廊主管 Executive Club Supervisor

Responsibilities 
工作职责
1.Communicates regularly with the guest to obtain their feedback and comments, focusing on the overall success of the hotel and the satisfaction of hotel guests.
2.Handles all guest and internal guest complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
3.Attends and contributes to all training sessions as required.
4.Assures that all Executive Club & Business Center employees are familiar with current promotions, policies, hotel product knowledge and other necessary information.
1.保持与客人的经常沟通并获取客人的反馈和意见，专注完成酒店预算和客人满意度。
2.礼貌有效率地处理所有外部客人以及内部客人的投诉和咨询，及时跟进确保问题得以圆满解决。
3.积极参与和安排必要的培训。
4.确保所有的行政楼层&商务中心员工熟知目前酒店的推广活动、政策、酒店产品知识和其他的重要信息。
Preferred Qualificationand Skills 
优先考虑的资格与技能
1.University degree in hospitality or related subjects is preferred.
2.Excellent communication skills, both written and verbal required in English and Mandarin.
3.Good knowledge of Front Office Operation, Finance and Credit Policy.
4.Good knowledge and very familiar with Opera system.
1.酒店管理或相关专业本科毕业优先。
2.优秀的沟通技巧，精通中英文的口语、阅读和写作。
3.熟知前厅部运营，财务及信贷政策。
4.精通Opera系统操作