客房送餐部订餐员 In Room Dining Order Taker

Responsibilities
工作职责
1.Take guest in-room dining orders, communicate special requests to the kitchen, coordinate delivery of food orders as well as accurate delivery of guest Amenities.
2.Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order.
3.Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
1.接受客人在客房内的用餐订单，与厨房沟通客人的特殊要求，保证食品订单的及时送达，并准确为客人送达欢迎礼物。
2.以礼貌、高效的电话礼仪接听电话，同时获取处理客人订单所需的所有信息。
3.预测客人的需求，确定满意度并提出建议，快速并适当地回应客人的关切和要求。
Preferred Qualification and Skills
优先考虑的资格与技能
1.College Education or equivalent experience.
2.Requires good reading and oral in the English language.
3.Ability to communicate professional and accurately via telephone.
1.大专以上学历或同等工作经验
2.要求良好的英语阅读和口语能力。
3.能够通过电话进行专业、准确的沟通。