水疗接待 Receptionist

Responsibilities 工作职责
1. Coordinates and performs guest arrival,departure and cashiering tasks in accordance with hotel standards; Provides genuine hospitality and recognition in the work area; adheres to hotel credit policies and procedures；
2. Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to Manager for further followup；
3. Possesses a high degree of product knowledge and relevant technical skills; intuitively recommends and effectively up sells resort facilities in a sensitive and personalized manner.
1.确保在协助客人光临、离开与付款时遵循酒店的服务标准；提供真诚服务，熟练掌握相应工作；遵循酒店的规章制度与工作流程;
2.设身处地的为客人的需求着想，着力帮助客人解决疑虑以满足其要求；绝对确保客人的满意度；将所有工作中出现的问题与客人投诉等相关事宜报告给部门经理，方便部门经理后续跟进;
3. 熟练掌握产品的知识和相关技术；结合不同情况，灵活性的推荐并销售产品与服务。
Preferred Qualification and Skills 岗位职责
1.College graduate or Certificate;
2.Requires reading, writing and oral proficiency in the English language;
3.Good Communications skills and Computer skills;
4.Mandarin speaking is a must and work authorization in China is required.
1.本科学历及具有学历;
2.熟练的英语口语能力;
3.良好的沟通及电脑使用能力;
4.能够讲普通话及具有在中国工作的许可。