Call Center Supervisor 电话服务中心主管

Assist Guest Service Manager to direct and control all subordinate telephone staff to ensure that all day to day operational matters are handled on time and guest expectations are met.
协助客服经理安排总机员工的工作以确保所有事情能够都能及时有效的处理。
Ensure prompt, polite and accurate handling of all telephone calls and messages
确保迅速地,有礼貌地和准确地处理所有的来电和讯息。
Be completely familiar with the hotel’s telephone system and related functions.
完全熟悉酒店的电话系统和相关功能。
Reports system failures and breakdowns and follows up on repair schedules
发现系统故障要及时上报并及时处理。
To handle and transfer all incoming calls according to the standards and procedures of the hotel.
根据酒店的标准和要求转接电话。
To assist in locating guests and employees when requested.
帮助解决本地客人和员工的需求
To handle the hotel wake up service and voice mails systems.
完成叫醒服务和语音信箱留言。
To take and forward messages accurately and in a timely manner.
准确写下留言并及时的跟进解决。
Assist to handle hotel’s paging system.
协助管理酒店传呼系统
Handles customer complaints if possible, or reports them to Guest Service Manager.
尽可能的解决客人的投诉或将投诉上报给宾客服务经理。
Log security incidents and accidents in accordance with hotel requirements.
依照饭店要求记录安全日志和事故记录。
Establishes and maintains effective employee relations.
与员工之间建立积极良好的关系。