值班经理 Duty Manager

1.Leads and motivates team members by leading by example and employing competent and consistent management practices.
通过训练领导和激发团队员工。
2.Takes responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager.
在前厅经理/前厅副经理不在的情况下，作为值班经理负起责任。
3.Completes Night Shift Duties acting as the Night Manager when he / she is not roster for duty.
在夜班经理不在的时候完成夜班经理职务。
4.Actively takes part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Also attends training where and when required
积极地参加职业培训,让员工保持水平一致。
5.Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.
做队员的导师，提高员工水平，促进他们完成所设立的目标。
6.Maintains discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines. Distributes appropriate discipline when and where required.
确保员工手册，相关劳动法，HR指南的一致性，必要的时候提供培训。
7.Conducts PDR’s, 1:1 meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards.
根据逸林PDR标准，进行1：1的面谈，确保对每个员工的公平，为员工提供继续发展的平台。
8.Is involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career.
训练高潜力的员工，提高他们的工作能力。
9.Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。
10.Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them.
简单易懂的训练新员工，使其尽快达到胜任工作的最低标准，明白他应该要到什么样。
11.Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
为顾客提供热情服务，让他们立刻有回家的感觉。
12.Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonors and Frequent Flyer Number enquired about, and method of payment secured.
核对宾客完整的预定及详细信息，确保付款方式安全有效。
13.Ensuring that guests are escorted to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner.
将客人送至客房，介绍客房布局，确保行李及时寄存等。
14.Handles complaints promptly and efficiently, taking the necessary action, Follows up with all guests to ensure satisfaction with problem resolution.
采取必要行动，及时有效的处理顾客的不满。回访客人，确保客人对解决方法满意。
15.Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.
维护顾客档案和信息，确保有效的预定。