楼层主管 Floor Supervisor

Responsible for cleanliness and service on assigned guest room floors during shift.
当班时负责所分配的楼层的清洁及服务。
1.Responsible for assigned floors and guest rooms during shift.
当班时负表所有分配的楼层和客房。
2.Work closely with the Reception to ensure correct room status at all times.
与前台接待密切合作确保任何时间内正确的房态。
3.Ensure highest standard of cleaning in assigned areas.
确保所分配的区域的高度清洁。
4.Supervise turndown service.
监督夜床服务。
5.Responsible for strict key control.
负责钥匙的严格控制。
6.Inspect regularly guestroom corridors and public areas.
对客房的走廊和公共区域进行常规检查。
7.Ensure compliance of Lost & Found procedures.
确保依照失物招领程序办事。
8.Keep floor linen rooms neat and tidy.
维持楼层布草房的干净和整洁。
9.Monitor productivity of the unit.
监督单元工作效率。
10.Check Housekeeping team member’s grooming, personal hygiene and appearance.
检查客房部员工的仪表,个人卫生和形象。
11.Assist with team member training and development.
协助进行员工的培训和发展。
12.Seek opportunities to continually improve guest service, by reporting guest comments. 
通过汇总客人的意见汇总，,寻找机会不断发展对客服务。
13.Promote the hotel and Hilton products and services.
促销酒店与希尔顿的产品与服务。
14.Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
维持对产品和服务的高度了解以便于向客人解释和销售服务和设施。
15.Log security incidents and accidents in accordance with hotel requirements.
依照酒店要求记录安全日志和事故记录。
16.Ensure a high level of cleaning is maintained in your work area.
保持维护所在工作区域的高度整洁。
17.Adhere to the hotel’s security and emergency policies and procedures.
坚持酒店安全制度、紧急情况处理规定和程序。
18.Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。