Director of Operation 营运总监

岗位职责/职位描述
Oversees and directs all aspects of the hotel operational departmentswhich include: Front Desk Service, Food & Beverage/Kitchen, Housekeeping,Engineering, Security, Fitness Centre and other relevant operating departments. Ensures these departments are well run byfocusing on the following aspects: Maximization of revenues and profits,minimization of operating costs, implementation and follow up of servicestandards/team member training. Ensureshighest levels of customer satisfaction.
负责监督导和指导酒店的运营部门包括前厅，餐饮/厨房，客房，工程，安保，健身中心及其他相关的经营部门。确保这些部门在以下几个方面的正常运营：收入和利润的最大化，运营成本最小化，实施和监督服务标准/团队成员的培训。确保顾客满意度维持在最高水平。
To support the overall strategic management of the hotel by establishingeffective working relationships with senior colleagues: in particular, the GM, DBD, FC& HRD.
通过和管理层建立良好的工作关系来支持酒店的管理战略，尤其是和总经理，商务发展总监，财务总监和人力资源总监。
Fully contribute to the design of the hotel’s business strategy.全力关注酒店的经营战Actively participate in the keymanagement issues in the property (Capital projects,refurbishment, training, customer service).积极参与酒店内的管理核心项目。（固定资产，装修改造，培训和对客服务）Ensure that costs are controlled in a detailed and structured manner.Analyze costs on a monthly basis and prepare action plans (Cost per occupiedroom, food cost; beverage costs; payroll including overtime; other expenses;other outsource labor or services).具有细节的成本控制方法。每月分析成本并制定行动计划(每间占有房的成本，食品成本，酒水成本，工资包含加班，其他花费，小时工和外包服务)。To manage all the direct reports (e.g. Chef, F & B Outlet Managers,Housekeeper, Front Desk Manager, Banqueting Manager, Chief Engineer) in aprofessional and motivating fashion.用专业的和激励的方法管理直接管理范围内的团队。（如：厨师，餐厅经理，管家，客户经理，宴会经理，总工程师）Prepare yearly budgets in conjunction with GM/CD/FC/HRD for- revenue;FF&E; manning; capital expenditure; costs and expenses.与GM/CD/FC/HRD共同制定年度预算 – 收入，固定资产，人员，大额项目，成本和花费。Review and approval of all expense accounts for Operations Team.审核和批准营运部门的所有花费。