Reservation Manager 预订经理

工作描述Job Description
1.Monitor the daily operations of reservations
监督日常预订业务。 
2.Control rooms inventory including allocation and reservations to areas of maximum yield and black out dates
管理客房清单，包括对最佳效益区的客房及禁止预订日期的分配和预订进行管理。 
3.Develop and conduct rooms based marketing activities
开展和实施以客房为基础的市场活动。
4.Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments
跟踪销售计划，促销活动，广告，并向相关部门提供必要的反馈。 
5.Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting
记录散客驱势，入住率记录和市场细分发展情况来协助预测工作。
任职资格 Qualification
1.必须具有良好的中英文交流及写作能力
 Excellent spoken and written communication skills in both English and Mandarin are a must
2.良好的交流沟通能力
 Good interpersonal and communication skills
3.熟练操作微软等操作系统
 Proficient with Microsoft Windows other software
4.妥善处理及回复客人需求;
Able to handle guest request and feedback in a professional manner;
5.良好的交流沟通能力, 良好的团队合作精神
Good interpersonal and communication skills, Team Player
6.具有至少2-3年国际连锁酒店的相关经验
Minimum 2 to 3 years of experience in similar capacity with international chain hotels