总机员Service Center Agent

1.Answer incoming phone calls primarily from internal and external callers in a timely and professional manner that reflects highly on the hotel and brand.
主要负责及时和用体现酒店和品牌的专业态度接听从内外部的电话。
2.Pages guests in co-operation with concerned departments.
与相关部门合作，对客人进行呼叫。
3.Records all entries on traffic sheets.
将所有条目记录到电话单上。
4.Handles guests needs or requests and reports complaints to the Supervisor.
满足客人的需要或请求，并向上级汇报投诉情况。
5.Complete tasks as directed by Management.
完成管理层安排的任务。