客房楼层主管

·         Supervise the implementation of housekeeping standards and procedures in relation to:
监督客房部各项标准和工作程序的执行 ：
o Bedroom service
臥室服务
o Bathroom service
卫生间服务
o Valet service
洗衣服务
o Cleaning service
清洁服务
o Linen maintenance
布巾维护
· Recommended changes to these standards and training needs on an ongoing basis
就这些标准和培训需求提供持续性的改进建议。
· Maintain a current and thorough knowledge of all housekeeping systems
对客房部所有系统有最新和完整的知识。
· Open and close the shift and ensure effective shift hand over
负责管理接班和交班工作，以确保交接班过程的有效进行 。
· Distribution and collection of keys
分发和收集钥匙。
· Management of all incoming and outgoing calls
管理所有的呼入和呼出电话。
· Solve employee grievances
解决员工受到的不公正待遇问题。
· Perform Room allocations
分配客房
· Perform Room inspections
检查客房
· Prioritise arrival rooms
排列抵店客人客房的优先顺序。
· Liaise with Front Office for guest and hotel requirements
配合前台满足酒店和客人的要求。
· Ensure guest valet is processed and delivered in a timely manner
确保及时为客人提供洗衣服务并送还。
· Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。
· Manage all special requests made by guests
处理客人所有的特殊要求。
· Ensure consistency within the department
确保部门内工作的一致性。
· Management of lost property for the hotel
管理酒店的遗失财物。
· Ensure you have complete knowledge of room types, layouts and facilities
确保具有客房类型，设计和设施的全面知识。
· Manage storage areas
管理仓库
· Maintain adequate stock levels
保存充足的用品存货。
· Complete stock takes as required
按要求完成库存盘点工作。
· Maintain stock levels
维持存货水平
· Conducts shift briefings to ensure hotel activities and operational requirements are known
进行交接班说明，确保了解酒店的工作和运营需求。
· Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。
· Works with Superior Director of Finance in the preparation and management of the Department’s budget.
与上级领导和财务总监一起编制和管理部门预算。