随时随需专员(总机)/资深随时随需专员 Whatever/Whenever Agent/Sr. Whatever/Whenever Agent

To provide hotel guests with friendly and unscriptedservice to ensure their experience will be worth remembering.
为客人提供热情，周到，超越期望的服务。
To create a meaningful and genuine sense of welcome with the use of the guest's name and to anticipate and respond efficiently to facilitate any requests or guests needs.
创造友好，专业的工作氛围例如使用客人的姓名称呼，满足客人任何合理的要求。
Ensuring W’s “Whatever/Whenever” service promise isoffered at all times to every guest. Nothing is too difficult and everythingcan be done!
按照酒店随时/随需服务理念，每时每刻提供周到服务。体现没有什么不可能，一切都可以做到！
Being fully aware of the preferences of all arrivalsand in particular, WHO and regular guests.
确保所有VIP和普通客人的喜好都能通过系统知晓，并提供相对应的专业服务。