迎宾副总监 Assistant Director of Welcome

To oversee the daily operations of all Welcome Desk andWhatever/Whenever talent. To pro-actively drive and promote consistently highlevels of friendly, unscripted, real and connected customer service andrecognition through full implementation of all W HIDs. To foster a positiveworking environment by using solution-based approaches.
确保每天迎宾前台以及随时随需英才的运营情况，严格按照酒店服务流程来提供友好，真诚的待客服务。解决英才或客人所遇到的问题，培养积极的工作环境。
Observingoperations in the Living Room, at the Welcome Desk and Whatever/ Wheneverensuring all procedures are being followed. Guaranteeing all talents handleguests courteously and professionally. All financial and legal procedures areadhered to and ongoing operations are monitored with any incidents reported inthe correct manner.
观察前区，前台以及随时随需的日常运营，确保所有工作流程顺利进行。保证每位英才能够专业，亲切的对待每一位客人。正确操作前台财务以及法律流程，对于任何突发事件能够进行正确的处理及汇报。
Being an activerole model for all Welcome Desk and Whatever/Whenever talent; working,breathing and living W Core Values.
为迎宾前台及随时随需的英才提供积极向上的角色榜样，使用酒店语言和酒店核心价值观。
Ensuring thatWelcome operations run effectively at all times and are correctly prepared forupcoming groups / WHO arrivals.
确保前厅部全时段的高效运营并正确的对于团体以及WHO客人抵达做出完善的预估及准备。
Controlling roomtype availability, room count and rate category accuracy in collaboration withthe Welcome Manager to maximize revenues, occupancy and rate.
协同迎宾总监最大化控制可售房型，房间数量以及房间价格以达到利益、入住率最大化。
Assisting the Directorof Welcome to analyze and review the monthly Profit & Loss Statement.
协助迎宾经理分析月度利润和亏损状况。
Understandingthe team’s strengths and weaknesses and in doing so, foster a workingenvironment where all talents are able to build on constructive feedback. Toencourage the use of direct and indirect feedback to improve talent’sself-awareness and development in growing with Marriott.
意识到团队中的优势及劣势，对于英才给予的反馈进行改善以达到自我意识的完善和发展。鼓励使用直接和间接的告知方式让英才了解自我并且和万豪一起发展。