Reservation Agent 预定员

工作职责：
Job Responsibilities:
1. Complete Hilton University courses and pass the tests.
按时完成希尔顿大学相关课程学习，并确保通过测试。
2.Familiar with hotel product knowledge and activities.
熟悉了解酒店产品知识，以及相关活动。同时对酒店及周边的产品知识具备高度的认知。
3.Maximize room sales and revenue for the hotel, prioritizing up-selling.
实现客房销售和收益的最大化，其中以客房促销最为重要。
4.Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.
及时高效的处理来自不同渠道的预定。
5.Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct.
每天检查到达客人或3-5人的团队，确保客人信息、需求和价格信息正确。  
6.Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.
履行秘书职责，包括准备信函，维护文件，发送传真，电子邮件等。  
7.Always maintain a sales attitude, not losing any sales opportunity in the hotel.
一直保持积极的销售态度，不错失酒店范围内的任何销售机会。
8.Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.
发展预订和团队旅游团队，使所有咨询的收益最大化。  
9.Make sure all commissions are correct and followed-up on promptly.
确保所有的佣金是正确的，并及时跟进。  
10.Carry out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
岗位要求：
Position Qualifications:
1.We are passionate about delivering exceptional guest experience.
自愿全心全意为宾客提供无与伦比的绝佳体验。
2.Ownership: We are owners of our actions and decisions.
勇于为自己的行动负责并敢于做出决定。
3.University graduate.
大学本科及以上。
4.Excellent command of written and spoken in English and Chinese.
具有良好的中英文沟通技巧。
5.Good interpersonal and communication skills.
较强的人际交往能力。