The Dempsey Supervisor池畔餐厅主管

Job Title: The Dempsey Supervisor
职位名称：The Dempsey餐厅主管
Department:Food&Beverage
部门：餐饮部
Reports to:The Dempsey Manager
汇报对象:The Dempsey餐厅经理
Position Level: Supervisor
职位级别：主管
Position Overview
职位概况
The Food & Beverage supervisor’s main responsibility is to promote team work and developing loyalty people by leading, supporting and coaching all service colleagues during preparation, service and after service. They represent the restaurant, the Resort and Capella Hotel brand and must be impeccably groomed with good posture and competent communications skills. The supervisor shall not only know the products and services the restaurant provides but also shall be able to answer any question the guest may have about other restaurants and the Resort.
餐饮部主管的主要职责是促进团队合作并培养有激情的员工，通过引导，支持及辅导所有的服务成员在准备，服务过程中及服务过后如何让客人感到惊喜。他们代表着餐厅及酒店的品牌形象，整洁的仪容仪表和良好的沟通能力是必备的。 这个职位不仅要了解餐厅的产品及服务知识，还要为宾客提出的所有问题竭尽全力的提供帮助。
The Role
岗位职责
1. Is a passionate leader with a Can Do attitude, which gets respect by knowledge, guidance and fairness? A leader which service colleagues look up and practices an open-door policy to all colleague
富有激情的主管秉持着可以做到的态度，通过专业知识，指导和公平公正收到尊重。受到同事的尊敬并对所有的同事都敞开心扉。
2. Ensures that all colleagues are assigned to service stations, have sufficient equipment and supplies and that tables in the restaurant are clean, well maintained and properly set up according to the meal period set up at all times
确保给所有同事分配好服务区域，有足够设备和物品使用，始终保持餐厅餐桌干净整洁并根据相应餐段进行摆台
3. Supports and coaches service attendants in serving food and beverage to guest according to prescribed service standards and procedures of restaurant service with emphasis on quality, speed, accuracy and attention
根据既定的服务标准，支持和训练服务人员如何服务食物和酒水以及餐厅服务流程，重点强调质量，速度，准确性及将所有细节精益求精
4. Is fully proficient on the Point of Sale system (POS), Restaurant Reservation procedures
精通使用POS系统和餐厅预订系统
5. Checks the cleanliness and maintenance of equipment, fixtures, storage and service area and menus in the restaurant assigned and acts if rectification is necessary
检查及维护所分配区域餐厅设备，固定装置，仓库，服务区域及菜单的是否整洁，如有需要应及时修正
6. Knowledgeable on all food and beverage menus of the restaurant including buffet
熟悉所有餐厅的菜单及酒水单，包括自助餐
7. Initiates guest interaction through seeking feedback in order to personalize service
与客人互动，寻求客人反馈从而为客人制定个性化服务
8. Takes accurate orders for all guests according to the given standard and practices suggestive selling to boost restaurant sales and checks the status of all orders and ensures that they are delivered within designated timelines
根据既定标准为客人准确的点单，练习进阶销售来增加餐厅收入，检查所有点单的状态，确保所有点单都按时上菜
9. Keeping the Assistant Manager updated on the challenges, orders, guest satisfaction, guest preferences and special requests.
确保副经理接收到新的餐厅及宾客信息，包括困难，订单, 客人满意度，宾客喜好及特殊需求
10. Performs the other tasks assigned by the Assistant Manager whenever necessary
完成副经理分配的其他任务
Talent Profile
学历要求
High School and above. 高中及以上
Work Experience
工作经验
Approximately 2-3 years’ experience as Captain / Supervisor
2-3年及以上领班或主管相关岗位工作经验
Skills Set
技能要求
Highly effective interpersonal, written and verbal communication skills
良好的人际交往能力和书面口头沟通表达的能力
Highly organized and able to prioritize and meet deadlines in a fast-paced environment
在快节奏工作环境中良好的组织，顾全大局及吃苦耐劳的能力
Excellent command of Mandarin and English, written and verbal
流利的普通话及英语, 书面及口头
Computer literacy a must, with a highly proficient knowledge of Word, Excel, Word, Outlook and PowerPoint.
精通使用办公软件，如Word, Excel, Word, Outlook and PowerPoint.
Qualifications and relevant certifications
资格认证及相关资质证书
Self-confident, creative and proactive, able to prioritize and make effective decisions
自信,有创造力,积极主动,能够顾全大局并做出有效的决策