Reservations Agent 预订员

Position Overview：
职位描述：
Maximize rooms sales and Resort revenue in
association with Sales and Marketing through Inventory Control and other
revenue generating departments to meet or exceed the budgeted segment room
revenue and occupancy for the Resort while delivering customer service in line
with Capella brand standards; maximize the team productivity through the use of
multiple skill e.g. telephone communication skill and Reservation System and
scheduling to meet the financial goals of the business as well as the
expectations of Residents. Maximize sales opportunities and grow business share
from domestic, national and international leisure business by cross selling for
Capella.
通过与市场销售部以及其他创收部门的合作将客房销售和酒店收益最大化，使其达到并超过预期，同时向客人提供符合嘉佩乐的品牌标准的服务；通过多种工作技能使团队产量最大化，例如：电话沟通技巧，预订系统，从而满足业务和财务目标。 通过交叉销售嘉佩乐的所有酒店增加销售机会，并扩张国内和国际的市场份额。
The Role：
岗位职责
1. Administer the loading of all new rates into the relevant reservation
systems, including testing and deployment.
将所有新价格输入相关预订系统，包括测试和实施。
2. Leverage the communication with Rooms on checking room-type
availability to maximize rooms sales, yield and average room rate through
upselling and other inventory and rate management initiatives.
与房务部沟通并检查可售房型，从而将客房销量最大化，并通过增销平衡和管控房价。
3. Reinforce the processing of individual and group reservations, rooming
lists, waitlists and other reservations according to the Resort Policies and
Procedures.
根据酒店政策和操作程序处理散客预订、团队预订、分房表、等待清单以及其他预订。
4. Ensure the proper handling of all overbooking situations and waitlisted
business, working closely with the relevant departments.
确保正确处理超售和等待业务的情况，并和相关部门紧密合作。
5. Manage and enhance detailed knowledge of Opera System; ensure database
if professionally managed and kept up to date.
管理并加强对Opera系统的了解；确保能够专业地管理并及时更新数据库。
Talent Profile：
任职资格：
Education 学历: High School and above高中学历及以上
Experience 经验: Approximately 1year experience or newly graduate from university 约1年的工作经验，或应届毕业生
Licenses or certificates证书: No special
licenses required. 不需要特别证书
Grooming 仪容仪表: I present a professional image according to established standards根据标准要求展示专业形象