Russian Culturist 俄罗斯籍文旅官

TheRole 岗位职责：
1.Full working understanding Vision andMission, SOP(s).
完全了解愿景和使命及标准操作流程
2.Extensive knowledge of the resort andsurrounding areas.
熟知酒店和周边
3.Read arrival report, email, guests’profiles, group resumes, update F&B / SPA promotions.
阅读抵店报表、邮件、客史资料、团队摘要、F&B/SPA最新推广
4.Read handover file, note down importantguests’ information for use and or follow-ups.
阅读交接班文件，记录重要客人的信息来备用和/或跟进
5.Remember the daily events held in theresort to escort guests to the relevant venues.
掌握每日酒店活动以便引领客人到达指定地点
6.Take in-depth handover from previous shiftand ensure follow-ups are carried through.
同上一班次深入交接并确保进行跟进
7.Clean and maintain all service equipmentand assigned area.
清理和维护所有服务设备和所分划的区域
8.Rooming list is created accurately everymidnight and updated before start of afternoon shift.
每晚创建准确的房间名单并在中班开始前更新
9.Set-up all arrivals accordingly to guestpreferences.
根据客人喜好准备所有的预抵
10.Check-in all guests and offer a detailedroom orientation of the Room, Suite, Villa and Resort.
办理所有客人的入住，提供详细的客房、套房、别墅和酒店介绍
11.Service all in-house and take note of guestpreferences and customize.
服务所有在住房间并记录客人喜好和习惯
12.Check out all departures Rooms, Suites andVillas.
办理所有离店客房、套房和别墅的退房
TalentProfile任职资格：
1.Be familiar with the daily operations ofthe Front Office Department.
熟悉前厅部日常运行
2.Be able to communicate with guests inRussian and possess good communication skills.
能使用俄语与客人交流，具备良好的沟通能力
3.Have excellent problem-solving abilities.
良好的问题解决能力