前台接待

1.每班上岗前参加前厅副经理/宾客服务经理主持的交班会
Attend daily briefings conducted by the Assistant Front Office Manager/Guest Service Manager at the beginning of each shift
2.任何时候确保备用金充足和准确
Maintain cash float and accurately handle monies at all times
3.每班检查当日抵店客人信息，包括贵宾、回头客人、团队的情况以及特别要求
Review arrival information on a daily basis; VIP, Regular guests, Groups, special requests etc
4.查看房间状态 Check house status
5.按照客人的订房要求和喜好以及房间控制的政策分房。准备需要预分配的房间和贵宾预订
Assign the rooms according guest’s request, preference and rooms control policy. Set up pre-registered and VIP reservations
6.查看预抵团队并分配房号
Performs room, rate and/or name changes