礼宾主管

1. Well known on all Brand Standard requirements for Concierge, transportation and related areas
熟知礼宾部、车队，以及相关部门的品牌标准要求
2. Responsible for the supervision and control of the Bell Services, which consists of the Bellman, Doorman and Driver Ensuring all guests’ luggage is kept and stored promptly and in accordance to the LSOP
监督和控制行李服务，包括行李员、门童以及司机 保证所有客人的行李都按照酒店标准存放
3. Assist Chief Concierge to establish an effective data base system to be used by all associates for
restaurant and local attractions, build a good cooperative relationship with all local attractions,
restaurants etc
协助首席礼宾司建立本地餐厅和旅游景点信息数据库以备部门同事使用，与本地著名景点景区、餐厅及其他相关部门建立良好的合作关系
4. Maximizes every opportunity to increase hotel transportation revenue, assist Chief Concierge
establish a transportation Up-selling program for Concierge associate to encourage them
抓住一切机会大化酒店车辆收入，协助首席礼宾司制定车辆促销计划以此鼓励员工
5. Daily check transportation booking information, make sure every guest car booking has been well
arranged, and make sure the Driver has been informed
检查每一天的车辆预定，确保每一位订车的客人车辆都已经被安排以及确保司机都得到通知
6. To ensure the efficient handling of guest luggage and adhering to proper check-in and check-out
procedures, maintain the cleanliness of the lobby area and main entrance
确保高效处理客人的行李和遵守适当的入住和退房手续，保持大堂和主要入口的整洁有序
7. Provide information and assistance to all hotel guests as requested
向住店客人提供信息咨询及其他帮助
8. Be a good team model, lead Concierge associate to focus on detail, anticipate and fulfil guest need, create memorable experience for hotel guest
督导并作为部门好典范，带领礼宾部员工关注细节，预见并满足客人需求，为酒店客人创造难忘体验
9. Be a good team model, keep a strong relationship with guest but also keep strong relationship with all Concierge associates, be notified all the problems which they cannot handle in time, and assist them on that
作为部门好典范，与客人建立良好的关系，同时与礼宾部员工建立良好关系，及时发现他们无法解决的问题并协作解决
10. Ensure that all Concierge and Transportation associates are adhering to all hotel policies, standards, procedures and regulations
确保礼宾部及车队所有员工都遵守酒店的政策、标准、流程和管理准则