行政酒廊主管

• Take and serve guest orders promptly and according to service manual in Executive lounge.
遵照服务手册为行政楼层的客人提供他们所需要的服务
• Do all necessary set-up sidework as assigned.
完成所有指派好的必须完成的准备工作
• Answer any guest questions about the menu.
回答客人提出的有关于菜单的问题
• Answer phone calls according to standard by using proper telephone etiquette and within three rings.
遵循万豪标准，使用电话礼仪在电话铃响三声之内接起
• Assist to ensure executive lounge/floor area is under smooth operation, including buffet set up, meeting room, business center, guest booking and special guest requests.
帮助确保行政楼层区域顺利营运，包括自助餐的摆放，行政楼层会议室，商务中心，客人预订及客人特殊需要
• Have knowledge of local areas and be informed at all times about cultural, historical attractions as well as their locations and hours of operation.
任何时候都要见多识广的了解本地文化特色，历史及当地有吸引力的地点及营业时间
• Familiar with hotel facilities and outlet operation hours. Provide guest with assistance whenever possible.
了解酒店设施及各部门营业时间，任何时间可以为为需要帮助的客人提供服务
• Have basic knowledge about menu each day; able to serve wine and cocktails.
对菜单有基本了解，可以为客人服务红酒及鸡尾酒
• Check food before serving it to guest to ascertain that appearance, temperature and portions are correct.
在将食品提供给客人之前，检查它的外观，温度及数量确保准确无误
• Ensure Executive lounge area is clean and tidy at all time.
确保行政酒廊区域在任何时候都干净整洁