西餐厅主管

1.1.Outlet operation 管理餐厅运行
·Develop Standards & Procedures, in keeping with the hotel policies and procedures·按照饭店的标准程序制定服务标准及规则
·Complies with the hotel specific, guidelines of Sheraton Guests Satisfaction Index. The incumbent will initiate systems and procedures to meet and if possible exceed guests’ expectations·遵守饭店的规章制度及喜来登令客人满意计划，推广相关系统的程序知识，尽可能地超越客人期望
·Manage outlet service·管理餐厅服务
·Manage cash handling procedures·管理现金的兑付和每日的结帐工作
·Manage the maintenance of equipment·负责设备的维护
·Monitor standards of guest facilities and services·监督客用设施和对客服务的标准
·Control stock and monitor stock security procedures·控制存货并监督存货安全程序
2.Menu Knowledge 菜单、酒水知识
2.1.Menu 菜单
·Good command food product and menu knowledge.· 熟悉餐饮知识和餐厅菜单
·Total knowledge & understanding of Food Preparation Standard & Procedure.·了解并熟知所有食品准备的标准和程序
· Continually examine goods for quality and quantity·控制食品出产的标准
2.2.Drink list 酒水
·Good command of beverage knowledge·熟悉酒水知识
·Good Knowledge of Wines, Spirits and Cocktail Recipes·熟悉葡萄酒、烈酒知识和鸡尾酒的配制
·Implement beverage service skill·酒水服务知识
3.Guest Service/Sales 对客服务/销售
3.1.Manage Guest Service 管理对客服务
·Responsible for guest and staff satisfaction in the outlet.·加强、提高服务水准以超出规定的服务要求
·Continually improving and enhancing service standards, and updating the Standards and Procedures as and when required.·承担起客人满意的责任
·Manage the delivery of high quality service to guests·负责向客人传送高水平服务
·Manage the development and implementation of guest service strategies·负责对客服务战略的发展和实施
3.2.Manage the Sales and Promotion of Products and Services负责销售和促销产品与服务
·Master the Marriott rewards member· 掌握万豪礼赏会员
·Continually develop sales and promotional strategies for the Hotel’s products and services·不断为酒店产品与服务发展销售和促销战略