西餐厅领班

3.Guest Service/Sales 对客服务/销售
3.1.Manage Guest Service 管理对客服务
·Responsible for guest and staff satisfaction in the outlet.·加强、提高服务水准以超出规定的服务要求
·Continually improving and enhancing service standards, and updating the Standards and Procedures as and when required.·承担起客人满意的责任
·Manage the delivery of high quality service to guests·负责向客人传送高水平服务
3.3.Guest Service/ Relations 对客服务/关系
·Make appropriate recommendations to guests.·为客人提出有创造性的建议
·Deliver high quality service to guests·传送高水平对客服务
·Ensure guest needs and reasonable requests are met·确保客人的需求和合理的要求被满足
·Seek opportunities to continually improve guest service·不断寻找机会改进对客服务
·Abide by the Sheraton Guest Satisfaction System·遵守喜来登顾客满意标准
·Establish and maintain effective guest relations·建立和维持有效的对客关系
·Demonstrate effective and appropriate interaction with guests whilst maintaining a professional approach and image·以职业化的态度和形象展示有效的和合适的对客服务技巧
·Communicate with guests in a manner which promotes goodwill, trust and satisfaction· 用可以增进友好、信任和满意的态度与客人交流
·Take appropriate action to resolve guest complaints·采取合适的行动解决客人抱怨
3.4.Sell and Promote Products and Services 销售和促销产品与服务
·Sell the hotel and Sheraton’s products and services using-selling and suggestive selling techniques·使用建议性销售的技巧销售喜来登的产品与服务
·Promote the hotel and Sheraton’s products·促销酒店和喜来登的产品与服务
·Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests· 维持对产品和服务的高度了解以便于向客人解释和销售服务和设施