宴会厅主管

Act as a support to the Events Team in handling the administrative work of the office and guest enquiries.
处理宴会统筹部门的日常行政工作，协助宴会统筹经理接待来访客户和接听电话。
Handle the office administrative work including the distribution of correspondence with other departments, telephone enquires & assist in handling group & catering leads.
处理办公室的行政工作，其中包括与其他部门间的信息传递，接听客户问询电话，及协助团队和宴会活动的安排。
1. Administrative Support 行政业务协助
· Responsible for the daily administrative work of the department. · 负责部门内部的日常行政工作
· Handling incoming calls and assist in handling guest enquiries. · 接听客户问询电话， 协助接待客人来访
· Assist in compiling periodical reports. · 协助准备部门的日报表和月报表
· Complete the assign works by the leader. · 完成上级领导分配及安排的其他工作事项
2. Sales support 销售协助
· Assist in data input in Opera S&C. · 协助输入资料进宴会销售预订系统
· Handle sales enquiries to relay the requests to Event Mgr. · 接收客人活动的要求，并转达至宴会统筹经理处
· Reply to the customers’ inquiries and requirements, and follow up in time. · 回复客人的询问和要求，并及时跟进
3. Filing 文件归档
· Assist in handling the office filing system and be sure that all correspondence is properly filed. · 协助建立办公室文件归档系统并准确无误地归放各类文件，确保所有往来信息妥善存档
4. Office Etiquette and Business Ethics 办公室仪容仪表及商业道德行为
· Properly dressed in uniform with the general appearance according to the hotel standard. · 根据酒店的仪容仪表标准要求，穿着得当的统一制服
· Conducting business according to the Marriott guidelines and local law. · 遵守万豪国际集团的规定条例及地方法律
· Compliance to the standards set up for the outlet’s operation including telephone handling, punctuality, hotel rules, regulations and SOPs. · 依据现有的部门运作标准，进行有序地工作，其中包括：专业地电话接听，准时到岗，遵循酒店规章制度及标准操作规范
All job description shall be include the item as following所有职位描述中都应包含以下工作职责:
1. To perform any other duties as assigned by the Management.完成上级交给的其它工作任务。
2. Shall go to other departments of the hotel such as HSKP, F&B, FO, LP to support operation when necessary, and obey the arrangement. 在酒店运营需要时，须前往客房部、餐饮部、前厅部、防损部等酒店其它部门支持运营，并服从安排。
3. Follow all Marriott policies and procedures. 服从万豪集团的政策和程序