宾客服务经理 Guest Service Manager

1、在客人入住期间内维护客户关系以保证客人得到最满意的服务和重视；
During the guest check in maintaining customer relationship to ensure that guests receive the most satisfactory service and attention；
2、确保酒店贵宾、回头客、会员能够一如既往的享受符合品牌标准的服务待遇；
Ensure that hotel guests, repeat customers, the member can enjoy treatment of brand standard service as always；
3、客人推荐酒店的服务和设施；
Guests recommended hotel services and facilities；
4、准备贵宾、会员和回头客的欢迎信；
The welcome letter to guests, members and repeat business；
5、提前检查贵宾的房间和欢迎物品；
Check the VIP room in advance, and popular items；
6、负责协调贵宾迎接和相关事宜；
Responsible for coordinating VIP welcome and related matters；
7、和其它部门或外界合作关系伙伴紧密配合以提供优质服务；
Work closely and other departments or outside cooperation partners to provide quality services；
8、熟悉财务的政策和程序，紧密联络财务部门确保遵循财务程序；
Familiar with financial policies and procedures, closely contact the financial department to ensure follow accounting procedures；
9、有效管理客人历史记录系统；
Effective management of the guest history system；
10、向客人推荐酒店的服务和设施；
Recommend the hotel's services and facilities to the guests；
11、邀请新会员的加入；
Recommend the hotel's services and facilities to the guests；