Room Service Supervisor/ Team Leader 送餐部主管/领班

1. This position isconcerned with the efficient and professional service of food and beverageswithin the Restaurant, ensuring that the restaurant returns a budgeted profitthrough tight cost and Stock control. Direct supervision of team member isnecessary, while ensuring that all guests receive optimum service in accordancewith the standards, policies and procedures by Waldorf Astoria Chengdu.餐厅主管/领班的职位要求能够提供专业快捷的服务。通过成及库存控制来获得计划盈利。直接督导员工的工作，通过遵守餐厅和 本酒店的规章制度以确保为客人提供符合 标准的完美服务。
2. To maintain a high customer service focus by approaching your job withthe customers always in mind.在整个工作过程中，始终保持高度的客户服务意识。
3. To have a positive impact, taking personal responsibility and initiativeto resolve issues, always clearly communicating with both customers andcolleagues.保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
4. To contribute ideas and suggestions toenhance operational/environmental procedures in the Hotel.能够提出对酒店的运作及环境有益的意见或建议。
5. To actively promote the service and facilities of Waldorf Astoria Chengduand Hilton Hotels to guests and suppliers of the hotel.能够积极的向客人及供应商推荐酒店的服务及设施。
6. To perform all dutiesand responsibilities in a manner that ensures your safety and that of others inyour workplace.在工作过程中能够做好本职工作，保证自己及其他人的安全。
7. Confidently knowing the food and beverage menucontents and is able to explain them in detail to guests.熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。
8. Understand dietary requirements and offerappropriate suggestions.了解健康食品的要求，并可以给出适当的建议。
9. Inconsultation with the Manager, agreeing and implementing actions to make improvements to customer service.与经理商讨，并做到如何提高对客服务意识，达成一致标准并采取相应的行动。
10. By completing checklist in product knowledge.能够达到产品知识的要求。