Laundry Manager 洗衣房经理

【职位描述】
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Laundry Manager manages laundry operations and machinery facilities in line with Hilton and the hotel policies and procedures.
What will I be doing?
As the Laundry Manager, you will be responsible for performing the following tasks to the highest standards:
• Manage laundry training, assign work, and monitor the quality of the laundry and their quantities.
• Ensure that all items laundered and dry-cleaned are finished to the highest standard achievable and returned to guests or staff in immaculate condition.
• Inspect the entire area on productive methods and procedures used.
• Report directly to the Executive Housekeeper, keeping him advised of progress and practices.
• Confer with maintenance mechanics regarding repairs and replacement problems.
• Plan work and production schedules to meet housekeeping and food and beverage requirements.
• Train team members according to established procedures, disseminate information and assignments and conduct training meetings to discuss problems and future plans.
• Manage and investigate all complaints regarding customers’ clothes sent for laundry and put forward relevant solutions.
• Hold department briefings, informing assigned team members of new methods and management instructions.
• Consult with supply agents for new and improved chemicals for dry cleaning and laundry for best results.
• Responsible for careful handling of chemicals to avoid accidents.
• Establish records for production standards and training techniques.
• Ensure all reporting and servicing deadlines are met on a timely basis.
• Responsible for laundry’s budget and cost control.
• Adhere by the hotel’s policies and procedures, Hilton code of business conduct and the hotel’s team member handbook, security and emergency policies and procedures.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
希尔顿在全球 100 多个国家和地区拥有数以千计的酒店，提供无数令人愉悦的机会。 从敞开的大门到热情的微笑，再到与众不同的体验，我们为每年与我们在一起的数百万旅行者提供他们永远不会忘记的欢迎。 除了我们旗舰品牌希尔顿酒店及度假村还包括：华尔道夫酒店及度假村、LXR、康莱德酒店及度假村、希尔顿嘉悦里酒店、Signia、格芮希尔顿精选酒店、希尔顿逸林酒店及度假村、Tapestry Collection by Hilton、希尔顿尊盛酒店、Tempo、 Motto、希尔顿花园酒店、希尔顿欢朋酒店、Tru by Hilton、希尔顿欣庭酒店、希尔顿惠庭酒店和希尔顿分时度假俱乐部。
如果您热衷全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。 因为在希尔顿酒店，我们永远不会忘记我们在这里的原因：使我们的客人，团队成员和业主都满意。
在遵循希尔顿集团及酒店政策程序的前提下对洗衣房日常运营及机器设施设备进行管理。
我的具体职责是什么?
作为洗衣房经理，您将应以最高标准完成以下任务：
• 负责全体洗衣房员工的管理培训，人员调配工作，监督所在部门的生产经营。
• 确保酒店洗衣间的全部布草都按所能达到的最高标准进行清洗或干洗， 保持清洁无瑕并送还给客人或员工。
• 负责检查洗涤的方法和过程。
• 直接向行政管家报告洗衣房的工作状况和设备状况。
• 和有关人员沟通，解决设备维修、保养和替换的问题。
• 根据客房入住率和餐饮布巾需求量，安排好布巾、制服的洗涤工作，保证提供足够的布巾。
• 按照工作程序，培训员工，和员工开会，讨论工作问题、工作计划、沟通信息，并安排工作。
• 负责管理和调查所有有关客衣损坏的投诉问题，提出相关处理方案。
• 负责和员工沟通，交流新的工作方法和新的工作流程。
• 了解市场上洗涤剂的最新发展，选择高效、高质的洗涤剂，用于提高洗涤的质量。
• 负责酒店化学药品管理防止事故。
• 建立产品标准记录和培训技能记录。
• 保证所有报告和服务都按时完成。
• 负责洗衣房预算及成本控制。
• 遵守酒店的工作政策及程序，遵守希尔顿的商业行为规范以及员工手册中的条款。
• 如有必要 ，酒店管理层有权更改或补充该职位描述。
• 坚持酒店安全制度、紧急情况处理规定和程序。
• 确保员工充分的理解并遵守员工手册内容。
【任职要求】
What are we looking for?
As the Laundry Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• High School degree.
• At least 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
• Good communication, organizational and coordination skills.
• Strong team player.
• Able to maintain excellent relations with team members.
• Able to work under physical and mental pressure.
• Knowledgeable of all areas in the laundry operation such as washing, spotting, starching, dry-cleaning, pressing and laundry machine operation.
• Understand clothing materials and how to handle them.
• Computer literacy preferred.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
我们寻找什么样的人才?
希尔顿洗衣房经理职位始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:
• 高中以上学历。
• 两年以上国际五星级酒店同等岗位工作经验或相关领域同等经验。
• 较强的沟通技巧。
• 具有较强的组织协调能力。
• 较强的团队合作意识。
• 有耐心，高度责任感并且积极的应对各种问题。
• 能够承受工作压力。
• 能熟练操作电脑系统。
• 掌握清洗、去污、上浆、干洗和熨烫等相关洗衣房的专业知识。
• 服装面料知识。
• 洗衣房机器操作。
服务于希尔顿将会如何?
希尔顿全球是国际最具知名度的酒店管理公司之一，其下品牌包括从豪华的全面服务酒店，度假村到公寓式酒店以及中端酒店等。近一个世纪，希尔顿全球致力于通过全球品牌。延续为全球客户提供优质服务的传统，坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景“让世界充满阳光，让大家都感受到热情的温暖，提供与众不同的卓越体验，让每位宾客在每家酒店的每次住宿都倍感满意”团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时，我们惊人的团队成员是希尔顿的核心所在！