预订文员 Reservation Clerk

MAJOR RESPONSIBILIES 岗位概要:
1. Keep up to date on all room rates, special offers and promotions.
维护酒店日常所有房型的价格，特价优惠和促销活动。
2. Record and process all reservations made by phone or fax.
记录并处理所有电话或传真预订。
3. Record and process group reservations.
记录并处理所有团队预订。
4. Ensure that all reservations are made within the guidelines of daily status.
确保所有的预订根据当天的情况被做进系统。
5. Ensure guest comments are recorded in guest history and acted on when appropriate.
确保客人的意见和喜好记录进客史并给予适当的安排。
6. Check every reservation, make sure every items' accuracy.
按时检查并校对所有预定，确保预定中各项的准确性。
JOB SPECIFICATION 岗位要求:
1. College degreeor equivalent education required.
大学专科学历。
2. Hospitality industry working experience is preferred but not mandatory.
具备酒店工作经验优先，亦可接受应届毕业生。
3. Microsoft Office software fluently.
熟练使用Office办公软件。