总机接线员 AYS Agent

MAJOR RESPONSIBILIES 岗位概要:
1. Have knowledge of hotel, hotel associates, and hotel services with hours of operations for all departments’ involved and surrounding areas.Has a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc.
了解酒店，酒店各部门员工以及酒店各项服务设施及周边地区设施的营业及服务时间。清楚客房的相关信息, 例如位置，景色，提供物品，特色及房间类型等。
2. Offer the hotel guests service through courteous and proper phone answering procedures through proper telephone procedures.
运用礼貌并适当的电话礼仪接听客人的电话，并对客人提出的合理要求提供服务。
3. Handle all emergencies according to establish procedures.
能运用相关程序处理所有紧急事件。
4. Handle fax and messages per outlined procedures.
按照程序处理客人的传真和留言。
5. Timely submission of assigned projects by supervisor or management.
及时完成资深接线员及经理委派的任务。
JOB SPECIFICATION 岗位要求:
1. Positive and cheerful disposition.
积极乐观的性格。
2. Basic English proficiency and good learning ability.
具备英语基础及较好的学习能力。