餐厅领班 Team Leader-Food&Beverage

确保遵循品牌承诺并始终提供优异的对客服务。
Ensures the delivery of brand promise and providesexceptional guest service at all times.
在适当的时候为其他部门的内部客人提供优质服务。
Provides excellent service to internal customers inother departments as appropriate.
貌而高效地处理所有客人和内部客人的投诉和询问确保问题得到圆满解决。
Handles all guest and internal customer complaintsand inquiries in a courteous and efficient manner, following through to makesure problems are resolved satisfactorily.
与客人和同事保持基于良好工作关系的互动接触。
Maintains positive guest and colleague interactionswith good working relationships.
与客人建立并保持良好的客户关系。
Establishes a rapport with guests maintaining goodcustomer relationships.
协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。
Assists in the inventory management and ongoingmaintenance of hotel operating equipment and other assets.
确保使用新技术和设备，简化工作系统提高工作效率。
Ensures new technology and equipment are embraced,improving productivity whilst taking work out of the system
确保餐饮部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。
Ensures that Food and Beverage employees work in asupportive and flexible manner with other departments, in a spirit of “We workthrough Teams”.
确保餐厅的前、后区域的洁净有序。
Ensures that the outlet is kept clean andorganised, both at the front as well as the back of house.
协助与厨房针对每日营运和质量控制密切沟通。
Assist to liaise with the Kitchen and BeverageDepartment on daily operations and quality control if appropriate.
成为亲身实践操作的主管人员并时常出现在餐厅区域，尤其是繁忙时段。
Be a hands-on supervisor and be present at alltimes in the Outlet, especially during busy periods.
协助监督对所有运营设备和营业用品的月度盘点。
Assists with conducting monthly inventory checks onall operating equipment and supplies.