前厅部领班 Lead Host

协助前厅部副理确保部门按照既定的理念顺畅运作，并始终提供礼貌、专业、快捷、灵活的服务。
Assists theAssistant Manager in efficiently managing the Department according to the establishedconcept statement providing a courteous, professional, efficient and flexibleservice at all times.
在日常运营中与客房部及其他各部门保持紧密的联系。
Liaises withHousekeeping and other related departments on daily operations.
礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。
Handles guestenquiries in a courteous and efficient manner and reports guest complaints orproblems to Assistant Manager if no immediate solution can be found.
与客人建立并保持良好的宾客关系。
Establishes arapport with guests, maintaining good customer relationship.
确保严格遵守收银及信用卡程序。
Ensures that thecashiering and credit procedures are strictly adhered to.
与客房部配合，确保严格执行既定的清洁计划。
Organizes and liaiseswith Housekeeping Department to ensure that the established cleaning schedulesare strictly adhered to.
确保正确处理所有客人的留言、邮件、传真及包裹。
Ensures that allguests’ messages, mail, fax and parcels are handled and distributed properly.
确保按照部门运营手册的要求为客人办理入住及离店手续。
To ensure that allguests check in/ out are being handled according to the Departmental OperationsManual requirements.
确保以正确的方式处理客人的信息及文件，以确保客人信息的机密性。
Ensures that allguest information and documents are being handled in a proper manner to protectthe confidentiality of guest information.
确保不将客人的房间号提供给未被授权的人员，最大限度地确保住店客人的安全。
To ensure thatguest’s room number is not given to unauthorized person as to ensure maximum security for the in-houseguests.