宾客服务员 Guest Services Officer

遇到客人的投诉或问题，如果不能马上找到解决办法，则汇报给领班/副理。
Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution can be found.
保证具有营销员的态度，并抓住酒店内的一切销售机会。
Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
根据部门运营手册的标准处理所有抵、离店记录。
Handles all arrival and departure records according to the Standards set in the Departmental Operations Manual.
遵守预先设立的可用房安排及房价控制。
Adheres to pre-set availability and rate controls.
确保对酒店产品和当地情况的高度了解。
Ensures a high level of product knowledge of hotel and local area.
按照前厅部的程序维护并最新客人历史记录及市场数据库。
Maintains and updates guest history and marketing database as laid down in Front office procedures.
确保维持高水平的对客服务。
Ensures a high level of customer service is consistently maintained.
确保前厅部与其它部门的高度配合。
Ensures a high level of liaison is maintained between Front Office and all other departments within the Hotel.
确保将任何来自客人或其它部门的反馈及时并准确地汇报给前厅部经理及大堂副理。
Ensures the Front Office Manager or Duty Manager is kept fully aware of any relevant feedback from wither customers or other departments.
确保高度了解酒店产品知识，以便在机会出现时，宣传/销售客房、餐厅及其它设施/活动。
To be knowledgeable and promotes/ upsells Rooms, Outlets and other facilities/ programmes whenever opportunities arises.
遵守酒店关于前厅部的所有制度。
Complies with all hotel policies relating to Front Office.
遵守前厅部经理制定的所有系统和程序。
Complies with all systems and procedures as laid down by the Front Office Manager.
及时处理所有收到及发出的邮件、传真、速递物品及留言。
Handles incoming and outgoing mail, faxes, courier mail, and messages in a timely manner.
Responsible for registration and issuing of safety boxes.
全面了解酒店提供的所有服务。
Has a thorough understanding of all the services offered by the Hotel.
阅读与前厅部有关的所有通知。
Reads all memos concerning Front Office.
当班时确保备用金中有足够基金和零钞。
Ensures the general float contains sufficient change and funds while on duty.
确保在下班时准确及整洁的执行关闭程序，并点清所有账目。
Ensures the correct closing procedures are carried out in an accurate and tidy manner and that all accounts balance before closing.
确保在下班时备用金没有差错。
Ensures that the float is balanced before finishing the shift.
当班时确保酒店所有基金和财产的安全。
Ensures security of all hotel funds and properties at times whilst on duty.
完全了解酒店电脑系统的收银功能。
Has a thorough understanding of all cashiering functions in the Hotel’s computer system.