预定员 Reservation Clerk

根据酒店标准接受预定和操作系统。
Takes reservations and operates systems inaccordance with hotel standards of performance.
确保具有营销员的态度，并抓住酒店内的一切销售机会。
Ensures a sales attitude is adopted at alltimes and maintains an awareness of sales opportunities within the hotel.
发展及保持与主要的客户资源间的有效沟通，并及时向前厅部经理和预订部经理反馈。
Develops and maintains a high level ofcommunication with all major sources of business and advises the Front OfficeManager and Reservation Manager to feedback where necessary.
确保准确记录所有等候名单中的客户信息。
Ensures all waitlisted business is recordedappropriately.
确保及时向预订部经理汇报工作进展。
Ensures the Reservation Manager is keptinformed of all developments within the department.
遵循预置的可销售房间数和房价制度。
Adheres to pre-set availability and ratecontrols.
确保熟悉地掌握酒店及当地的讯息。
Ensures a high level of product knowledge ofthe hotel and local area.
确保提供高水平的预订服务。
Ensures a high level of Reservations isconsistently maintained.
通过电话、邮件和传真的方式执行预订，按照指定的标准迅速、准确的输入系统。
Processes all reservation requests by phone,mail or fax, and RESERVE system, promptly and accurately to establishedstandards.
核查每日到达客人的资料，如有任何遗漏的讯息及时通知相关人员。
Checks daily arrivals and informs concernedpersonnel of any missing information.
准备并分发每周预测。
Prepares and distributes weekly forecasts.