运营总监 Director of Operation

【职位描述】
全面负责酒店日常运营管理工作，制定并执行运营策略，确保各部门高效协同运作；
Overall responsible for the daily operation management of the hotel, formulate and implement operational strategies, and ensure the efficient collaboration and operation of all departments.
监督酒店服务质量标准执行，持续优化服务流程，提升客户满意度及品牌美誉度；
Supervise the implementation of hotel service quality standards, continuously optimize service processes, and enhance customer satisfaction and brand reputation.
统筹房务部和餐饮部等核心部门的运营指标管理，制定并达成年度经营预算；
Coordinate the operation indicators management of core departments such as Rooms and Food&Beverage, and formulate and achieve the annual business budget.
建立完善运营管理制度及应急预案，主导处理重大运营突发事件；
Establish a complete operation management system and emergency response plan, and take the lead in handling major operational emergencies.
分析市场动态及竞争对手数据，定期提交运营分析报告并提出改进方案；
Analyze market trends and competitor data, regularly submit operational analysis reports and propose improvement plans;
负责跨部门资源协调，推动市场营销、人力资源等支持部门的协作落地；
Responsible for coordinating cross-departmental resources and promoting the implementation of collaboration among support departments such as marketing and human resources.
督导能源管理、设备维护及卫生安全体系的合规执行；
Supervise the compliance execution of the energy management, equipment maintenance and hygiene safety systems;
【岗位要求】
1、10年以上高星级酒店管理经验，其中5年以上同岗位管理经验;
2、精通酒店前厅、客房、餐饮等核心部门运营标准及管理流程;
3、具备出色的数据分析能力，熟练使用Opera等酒店管理系统;
4、具备敏锐的市场洞察力及危机处理能力，有成功运营案例者优先。