前台领班—Front Desk Team Leader

Position Summary 职位概述
Arrival : Creating a warm and welcomingarrival for guests, ensuring an effective and efficient check-in. Make sureDoubleTree chocolate chip cookies are available at all the times.
到达: 为客人提供热情周到的接待，有效率的入住。确保逸林饼干供应。
Stay: Ensuring a memorable guest stayby giving caring and courteous guest services, providing information,responding to problems, and dealing with guests in a friendly and ever-hospitablemanner.
停留: 为客人提供热情周到的服务，回答客人的问题，提供信息。
Departure: Facilitate a quick andefficient departure by ensuring that all guests leave happy with their stay. Toguarantee hotel guest 100 % satisfaction.
离店: 快速有效的退房手续, 确保顾客满意的离开。保证百分之百的满意。
Leadership: Leading the Front Desk,monitoring performance, providing guidance and make decisions. Enhance DoubleTreepromise value.
领导: 负责领导和做出决定，并管理前台。保证逸林酒店的价值承诺。
Specific Job Knowledge, skill and ability 工作技能技巧要求
Good understanding of hotel operations, practices and procedures.了解酒店运营模式及程序。Good computer skills in most commonly used programs, i.e. MicrosoftOffice, Excel, PowerPoint etc.掌握电脑技巧，熟练操作 MicrosoftOffice, Excel 和 PowerPoint 等办公软件。OnQ PM Skills. Knowledgeable about FD C/I,C/O procedures.熟悉OnQ 操作系统，掌握前台登记，离店手续等。Good language skills (ie. English and Mandarin), both verbal and written.具有良好的口头和书面沟通技巧。Independent correspondence skills.独立处理信函往来的能力。Strong communication and human-relation skills.具有很强的沟通及人际交往能力。Good organizing and Time Management skills. 具有良好的组织及时间管理能力。Good judgment, initiative taker.具有良好的判断力和工作主动性。Team Player.具有团队意识。Perform DoubleTree CARE at any time随时体现逸林关爱Keep quality service standard to internal and external guests 保证向酒店内部和外部客人提供高质量的服务Maintain working equipments and facilities in good conditions 维护酒店设施设备的正常运转Keep working environment neat and tidy保持工作环境整洁