餐饮服务领班 Captain

JOB OVERVIEW职位概述
· To provide an appropriate welcome at Restaurants for guests and potential guests, maximizing their dining experience using technical and individual social skills.
· 在餐厅适当的欢迎宾客和有可能的宾客，使用技能和个人的社交技巧使客人获得最好的体验。
· Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.  
· 遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。
 
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
· Be charming by being approachable, having confidence and showing respect.
· Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
· Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：
· 亲切、充满自信、体现尊重来展现富有魅力的你。
· 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。
· 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。
DUTIES AND RESPONSIBILITIES工作职责
· Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
·  在餐厅的前部迎接所有宾客和有可能的宾客，确保完成以下工作：
o Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
o 确保在开始营业前餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规范。
o Ensure restaurant operating equipment is clean and in working order
o 确保餐厅运营设备的清洁并正常工作。
o Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
o 按照酒店的规定保持工服和个人仪表的高标准。
o Welcoming guests to the Restaurant, by using the Bar/Restaurant name
o 迎客人光临餐厅，使用酒吧或餐厅的名称。
 o Inquiring if they have a reservation and noting it in the reservation book if they do
o 询问客人是否有预订，如有预定在预订册上做记录。
o Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
o 为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录。
o Being attentive to guest requests
o 周到的满足客人要求。
o Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
o 陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。
·  ake telephone bookings and document in the Reservation book according to restaurant standards
·  接听电话订位并按餐厅的规范在预订冊上记录。
·  Train wait staff and bus staff in hostess standards
·  按领位员的标准培训员工。
·  Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
·  周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件。
·  Maintain responsibility of cleanliness of hostess stations
·  保持迎宾台的清洁。
·  Maintain responsibility of cleanliness of all menus and drink menus
·  保持所有菜单和饮料单的清洁。
·  Assist with beverage service
·  协助饮料服务。
·  Assist with food service
·  协助食品服务。
·  Maintain detailed knowledge of menu, including daily specials
·  对菜单有具体的了解，包括每日特价。
·  Ensure tables are cleared quietly and efficiently
·  确保迅速且高效的清理餐桌。
·  Carry food and beverage trays in a safe manner to minimize breakages
·  安全的举餐盘使破损将到最低。
·  Complete dockets accurately and clearly
·  准确和清楚的填写收据。
·  Maintain current information on all general activities of the hotel
·  了解当前酒店所有的活动。