行李员|礼宾员 Bellman

DUTIES AND
RESPONSIBILITIES 工作职责
· Assist with heavy packages,
coats, suitcase, etc. being alert to
give assistance courteously and quickly, before having to be asked
·主动协助客人提重包裹、拿衣服、提手提箱等，向客人提供礼貌和迅速的协助。
·Maintain a willingness to
please attitude and give undivided attention to any approaching guest
·保持令人愉悦的态度并专心接待每位到来的客人。
·Adhere to guest checking in and
checking out procedures pertaining to baggage handling
·在与行李相关的问题上，遵守客人入住和退房工作程序。
· Welcome guests at the main
entrance, offering the greeting appropriate to the time of day taking
particular note of repeat guests and IHG Rewards Club members
·在正门处欢迎客人，按具体时间段向客人发出合适的问候，特别要注意常客和忧悦会会员。
·Assist arriving and departing
guests by opening and closing car and taxi doors
·为来店和离店的客人开关汽车及出租车门。
·Maintain a spotless Porte
Cochere and Drive way
·保持车辆门道和车道的清洁。
·Guide the guest to the Front
Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who
provides the signal for you to step forward and receive the room and rooming
booklet from the Front Desk Clerk.
Without delay, escort the guests accordingly.
·将客人引至前台并在其办理入住手续时在其身后等待。在看到前台接待员的示意后上前从前台接待员处取得房间号和房卡，然后立即护送客人至其房间。
·Be familiar with the layout of
the hotel and memorize the preferred route for escorting guests
·熟悉酒店布局并记下护送客人的最佳路线。
· Room the guest in accordance
with hotel standards
·按照酒店标准为客人安排房间。
·Be familiar with the lift
workings and emergency stairs
·熟悉电梯和疏散楼梯的使用。
·Provide information to guests
about the hotel facilities and services
·向客人提供关于酒店的设施和服务的信息。
· Provide guest services and
guidance
·向客人提供服务和引导。
·Learn and utilize names of
guests, especially repeat and long staying guests and routinely greet guests as
they pass through the lobby, remaining alert to situations where he can be of
assistance to guests
· 熟知并称呼客人的名字，特别是对于常客和长包房的客人，并在客人经过大厅时与其打招呼，随时留意是否有可以为客人提供服务的情况出现。
·Keep the lobby clean and tidy,
informing the Concierge or Bell Captain if it needs major cleaning
·保持大厅的整洁，如果需要大清扫的话应通知礼宾主管或行李领班。
·Maintain a well groomed hair
style and wear clean, shiny well polished shoes and a neat uniform while on
duty
·上班时要保持好的发型，注意服装的干净，鞋要擦净并上光，并保持制服的整齐清洁。